How Can We Help You?

At checkout, we offer a variety of secure payment options for your convenience, including major credit cards, debit cards, and popular digital wallets. We prioritize a safe and encrypted transaction process to ensure your peace of mind. If you have any questions about our payment methods or encounter any difficulties during checkout, please don’t hesitate to contact us. If you are making a return your payment will be returned back to your original card minus the postage fee if any.

Your order will be shipped securely with Royal Mail Signed For – 2nd Class for £4.59. This service provides proof of delivery for your peace of mind.

In case of a return, the original shipping cost of £4.59 is non-refundable. However, we’ll happily issue a full refund for the returned item(s) upon their safe arrival in the original condition.

Check out our returns policy

To get the most out of your luxurious candle, here are some key tips for care:

• Wick it good: Before each burn, trim the wick to about 3mm using a wick trimmer or nail clippers. This prevents soot and promotes a clean, even burn.
• First burn is key: On the first burn, aim for 3-4 hours. This allows the wax to melt all the way to the edges, preventing tunneling (wax melts only in the center) in future burns.
• Location, location, location: Place your candle away from drafts, fans, and open windows. Drafts can cause uneven burning and flickering.
• Don’t burn it out: Extinguish the candle after 4 hours at most. This helps the wax cool properly and prevents overheating the container.
• Extinguish with care: Don’t blow out the candle. Use a snuffer or dip the wick into the melted wax (straighten it up first) to extinguish it safely and avoid smoke.
• Clean and store it right: Keep dust and debris out of the wax by keeping the lid on when not in use. Store your candle in a cool, dry place out of direct sunlight to preserve the fragrance.